Terms and Conditions
When you access our website you are agreeing to our Terms and Conditions.
Our images, content and exclusive bespoke garments are subject to copyright ©2015 Liliarna Rose. All rights reserved.
Please note: Our garments and accessories are not intended as sleepwear.
This website was created and is served in the U.K
If any legal discrepancies occur they will be dealt with in the U.K court of law.
We are committed to safeguarding your privacy and we will only use personal information collected for processing your order. This information will include: your name, address, email address and telephone number. We will only use this information to process your order and for order updates such as, dispatch details. This allows us to offer you the best possible service. If you sign up to our mailing list the information received will be used to inform you of our latest products. You can unsubscribe to our mailing list at any time.
We will not share or sell any of your details to third party companies.
If you have any concerns or queries about your personal information you can get in touch with us via our contact page.
Cookies are small reliable pieces of data that store information from websites to your web browser. They allow websites to remember information or to record the user’s browsing activity.
All products are described as accurately as possible. All of our garments are made-to-order and our accessories are handcrafted and so, there will be slight variations in positioning of patterns or motifs on garments and accessories. We reserve the right to alter product descriptions at any time.
All Liliarna Rose images remain our copyright.
MAKING A PURCHASE
When purchasing a product with us you will enter into a contract and payment is requested at the time of purchase. We accept most major debit/credit cards which will be processed securely. Card details are not stored nor can they be viewed by Liliarna Rose. Our prices are shown in the British pound (GBP) and are clearly listed with each product. We reserve the right to alter these at any time.
Garments come in different sizes which can be viewed on each product page in the product options and in the product description. You must select the correct size garment before you checkout. Our sizes range from new born up to about 12 years of age. Garments are only available in the sizes listed on each product page and these vary with different garments. We will not accept refunds if you have selected an incorrect size as all of our garments are made-to-order.Please take a look at our size guide for further information. If you need help with sizing please do not hesitate to contact us.
All garments are hand wash only. Garments must not be machine washed or tumble dried. We do not hold any responsibility for any items damaged or harmed due to incorrect care and refunds will not be accepted due to incorrect care of any garments.
Garments must be ordered in advance. It may take up to three weeks from the date of purchase to delivery as all garments and accessories are made-to-order. If you buy more than one item they will all be sent out together. We will keep you informed on the process of your order. If you need your items sooner you will need to contact us and we will respond as to whether we can comply with your request.
We dispatch to the UK only, please see our delivery page for delivery options.
POSTAL DELAYS/LOST IN TRANSIT
When your order is dispatched you will receive a notification email. Once dispatched we are unable to control the delivery timescale of Royal Mail. If your order does not arrive when expected we will undertake a full investigation and where applicable we will remake and resend the order or issue a refund. If it is getting close to the date your order is needed, please do not hesitate to contact us, failure to do so, may mean that replacements cannot be made in time for your event.
If you are not satisfied with your items we will accept returns and a refund will be issued. We however will not accept refunds if tags have been removed, garments have been worn or incorrect care has been taken. We do not accept exchanges as all of our garments are made-to-order and so you must make sure you select the correct size before you checkout. For more information on our returns and refunds please view our Returns Policy.
We do not accept any cancellations on any products as they are all made-to-order. If you need to make changes to your order you must contact us as soon as possible and we will try our best to accommodate your request.
SPECIAL OFFERS, COMPETITIONS & PROMOTIONAL CODES
Promotional discount codes - We may from time to time offer promotional discount codes which may apply to certain purchases made through this website.
The conditions of use relating to discount codes will be specified at the time of use.
These T&Cs relate to all Liliarna Rose special offers, competitions and discount codes (unless otherwise stated).
a) Only one promotion code can be used per order. A promotional code can't be used after an order has been placed.
b) If the promotional code has expired, discount will not be applied to your order. You can't exchange your promotional code for cash.
c) Product category exclusions may apply. We will let you know if a promotional code can't be used on certain product categories.
FREE GLITTER BOW - SPECIAL OFFER*
These T&Cs relate to Liliarna Rose current special offer - free glitter bow.
a) Receive a free medium-sized glitter bow with your first online purchase. For more details about our glitter bow, including size and materials click here.
b) Only one bow per transaction. You can't exchange this special offer for cash.
c) Special offer applies to your first online order ONLY.
d) We will select the colour of your glitter bow to complement your order, unless otherwise stated by yourself. If you wish to select your own colour please contact us to specify your colour choice.
e) If you wish to return any items bought with our free gift the free gift MUST be returned along with your returned item. If you do not return the free gift then we will deduct the cost of the item from your refund.
f) This offer is for a limited time only.
*OFFER HAS EXPIRED*
CHANGES TO THESE TERMS
We reserve the right to alter and make changes to these terms and conditions at any time to make sure we keep up to date with current policy and legislation. By using our website you accept responsibility for ensuring you stay up to date with any changes to our terms.